Return & Refund Policy

About our Return Policy

Your satisfaction is our utmost priority at Deshifest. We understand that sometimes you may want to return a product to us. That is why we have developed a simple Return Policy, so that you can return an item at ease. Please take a moment to familiarize yourself with our Return Policy & Procedures. If you have any query, please do call us at +8801711237607.

Return Policy

If your product is damaged (physically destroyed or broken), defective (anything that renders the product not reasonably safe), incorrect (presentation different on website) or incomplete (missing parts) at the time of delivery, please contact us within 3 hours of delivery. Your product may be eligible for replacement depending on the product category and condition.

Procedure of Return

You have 3 hours after item delivery, to notify us that you want to return your product. If your item meets all the requirements, your return can be initiated by calling our Customer Service at +8801711237607. Then simply follow the 6 steps stated below:

Step 1: Check if your product meets all the conditions for returning a product.

Step 2: Contact Deshifest’s Customer Service to submit a complaint / request for replacement or exchange.

Step 3: Write the return details on the invoice.

Step 4: Choose your preferred method of product return when you call Customer Service.

Step 5: Your returned product will go through a Quality Check.

Step 6: If validated, you will get product Replacement/Exchange.

Conditions of Return

The product must be unused, unworn, unwashed and without any flaws.

The product must include the original tags, user manual, warranty cards, freebies and accessories

The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Deshifest packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturer’s box.

If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.

Refund Terms

Voucher: 2-3 Business Days.

Bank Transfer: 7-14 Business Days.

MFS or Credit Card Reversal: 14-21 Business Days.

In case of any postage fee incurred during the returns, please send us your postage fee with receipt for us to refund to you. Processing time will be the same as bank transfer method.